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Privacy Policy

Last updated: November 4, 2025

This Privacy Policy describes how Kralves ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at kralves.com and any related services, features, or content (collectively, the "Service"). By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information in several ways depending on how you interact with our Service. The categories of information we may collect include the following:

1.1 Information You Provide Directly

When you register for an account, enroll in a seminar, submit a form, or contact us, you may provide us with:

Account information: name, email address, username, and password.
Profile information: biography, profile photo, professional background, or other details you choose to share.
Payment information: billing address and payment card details. Payment transactions are processed by third-party payment processors and we do not store full card numbers on our servers.
Communications: messages, feedback, support requests, and any other content you send to us directly.

1.2 Information Collected Automatically

When you use the Service, certain technical data is collected automatically, including:

Usage data: pages visited, features accessed, time spent on pages, links clicked, and interaction patterns.
Device and browser data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
Log data: server logs that record requests made to our servers, error reports, and diagnostic information.
Cookies and similar technologies: we use cookies, pixel tags, and local storage to recognize you, remember your preferences, and analyze usage. See Section 6 for more details.

1.3 Information From Third Parties

We may receive information about you from third parties such as social login providers if you choose to authenticate through them, analytics partners, and payment processors. We combine this information with data we already hold about you where permitted.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service delivery: to create and manage your account, process enrollments, deliver seminar content, and provide customer support.
Payments: to process transactions, issue receipts, and handle refunds or disputes.
Communication: to send transactional emails such as account confirmations, enrollment receipts, and important service notices.
Marketing: with your consent where required, to send newsletters, promotional offers, and information about new seminars or features. You may opt out at any time.
Improvement and research: to analyze usage patterns, conduct research, test new features, and improve the overall quality and performance of the Service.
Security and fraud prevention: to detect, investigate, and prevent fraudulent or unauthorized activity and to protect the rights and safety of users and third parties.
Legal compliance: to comply with applicable legal obligations, enforce our Terms of Service, and respond to lawful requests from authorities.

3. Legal Bases for Processing

Depending on the context in which we collect your information, we rely on one or more of the following legal bases to process your personal data:

Contractual necessity: processing is necessary to perform the contract we have with you, such as providing access to the Service you enrolled in.
Legitimate interests: processing is necessary for our legitimate business interests, such as improving the Service, preventing fraud, and marketing our offerings, provided those interests are not overridden by your rights.
Consent: where you have given us clear consent to process your data for a specific purpose, such as receiving marketing emails.
Legal obligation: processing is necessary to comply with a legal or regulatory obligation.

4. Sharing of Information

We do not sell your personal information. We may share information with the following categories of parties:

4.1 Service Providers

We engage trusted third-party companies to perform functions on our behalf, including hosting, payment processing, email delivery, analytics, and customer support tools. These providers access only the information necessary to perform their specific functions and are contractually bound to protect your data.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate wrongdoing in connection with the Service, or protect the safety of users or the public.

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it securely. You may request deletion of your account and associated data at any time by contacting us at support@kralves.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use the Service.

6.1 Types of Cookies We Use

Essential cookies: required for the Service to function correctly, such as maintaining your login session.
Preference cookies: remember your settings and preferences to provide a more personalized experience.
Analytics cookies: help us understand how users interact with the Service so we can improve it.
Marketing cookies: used to deliver relevant promotional content. These are only set with your consent where required.

6.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Where required by applicable law, we obtain your consent before placing non-essential cookies.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

Access: the right to request a copy of the personal information we hold about you.
Correction: the right to request correction of inaccurate or incomplete information.
Deletion: the right to request deletion of your personal information, subject to certain exceptions.
Portability: the right to receive your data in a structured, commonly used, machine-readable format.
Objection and restriction: the right to object to or request restriction of certain types of processing.
Withdrawal of consent: where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
Marketing opt-out: you may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at support@kralves.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Data Security

We implement technical and organizational security measures designed to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures include encryption of data in transit using TLS, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Our Service is operated from and our servers may be located in various countries. If you access the Service from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different country. We take steps to ensure that any such transfers comply with applicable data protection requirements and that appropriate safeguards are in place.

10. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete that information promptly. If you believe a child has submitted information to us, please contact us at support@kralves.com.

11. Third-Party Links and Services

The Service may contain links to third-party websites, tools, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Service, as we have no control over their content or privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@kralves.com
Phone: +38 (067) 455-17-13
Address: Karmelyuka St, 4/1, Khmelnytskyi, Khmelnytskyi Oblast, Ukraine, 29000

This Privacy Policy was last updated on November 4, 2025. Previous versions are available upon request.